refund & exchange policy
Return Policy/Exchange Policy/Cancelations
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Come Closer Boutique’s Return Policy:
You may return or exchange any item within 14 days of receiving it
(except for perishable items, custom orders or final sale items).
Returns:
Items may be returned for a refund of the purchase price only. Shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.
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Exchanges:
Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders. If your exchange costs more than the original order, you will be expected to pay the difference. If your exchange costs less than the original order, you will receive credit for the difference in the form of a gift card to be used in our store.
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How to Return or Exchange an Item:
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Contact us at aj@comecloserboutique.com and we will provide return instructions and a return code.
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All items must be in new (as sent to you) condition and cannot be used/worn to be eligible for return or exchange.
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Package your order. Make sure the item(s) are securely packaged and use the original packaging if possible. You are responsible for any damage due to improper packaging.
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Send your return or exchange within 5 business days of receiving the return code from us.
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Return Details:
Perishable Items
Due to the nature of these items, perishable items may not be returned or exchanged for any reason.
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Final Sale Items
Items marked as "final sale" may not be returned or exchanged for any reason.
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Custom Orders
Custom orders cannot be returned unless they are damaged in transit.
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Items Damaged in Transit
If your package appears damaged, please email us at aj@comecloserboutique.com so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
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Return Shipping Costs:
Art and Larger Items
The return charge is the actual cost of shipping the artwork. Because most artists ship directly from their studios, most returns are shipped directly back to the artists. To find out how much your return will cost, please email us at aj@comecloserboutique.com.
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Refunds:
Once your refund is processed, it may take 7–10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn. You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that the original shipping charges will not be refunded. If your return was a gift, you may choose to receive Come Closer Boutique credit or to have the buyer refunded for the purchase price of the item. If you provided an email address when you ordered, we will notify you of the status of your return via email.
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Cancellations:
Any order (except special or custom orders) may be canceled before it is shipped. To cancel an order, please email aj@comecloserboutique.com. You will receive your refund in the same form of payment used to place your order. Your refund will be processed as soon as possible.
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Returning Freight Orders:
To return a piece delivered by freight, please contact us at aj@comecloserboutique.com to make arrangements.
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